Privacy, Terms & Data Practices

Privacy Policy

Signofy ("we", "us", "our") is committed to protecting your personal data and being transparent about how we collect and use it. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over it.

By using the Signofy platform, you agree to the collection and use of information in accordance with this policy.

Data We Collect

We collect the following categories of data:

• Account data: Name, email address, company name, job title, and billing information provided when you create an account.
• Content data: Documents, URLs, and assets you upload or connect to the platform for scanning and analysis.
• Usage data: How you interact with the platform — features used, scans run, assets reviewed, and approval actions taken.
• Technical data: IP address, browser type, device identifiers, and log data collected automatically when you use the platform.
• Communication data: Messages you send us via support, email, or in-product feedback tools.

How We Use Your Data

We use the data we collect to:

• Provide, operate, and improve the Signofy platform and its features
• Process and fulfil your subscription, including billing and account management
• Run scans, gap analyses, and AI-powered content regeneration on the assets you connect
• Send transactional communications — scan results, approval requests, platform notifications
• Provide customer support and respond to your enquiries
• Monitor platform performance, security, and reliability
• Comply with legal obligations

We do not use your content data to train general AI models. Your uploaded documents, connected URLs, and generated assets are processed solely to deliver the platform's features to your account.

Data Sharing

We do not sell your personal data. We share data only in the following circumstances:

• Service providers: Trusted third-party providers who process data on our behalf (cloud infrastructure, payment processing, analytics) under strict data processing agreements.
• Legal requirements: When required by law, regulation, or valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your data would remain subject to this policy or an equivalent.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting privacy@signofy.ai. Certain data may be retained for legal compliance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at privacy@signofy.ai. We will respond within 30 days.

Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We will notify you promptly of any security incident that affects your data.

Terms of Service

By accessing or using Signofy, you agree to be bound by these Terms of Service. If you are using Signofy on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

Acceptable Use

You agree to use Signofy only for lawful purposes and in accordance with these terms. You must not:

• Use the platform to process content that infringes third-party intellectual property rights
• Attempt to reverse engineer, decompile, or extract the platform's AI models or proprietary systems
• Use the platform to generate content intended to deceive, defraud, or harm others
• Share account credentials or allow unauthorised access to your account
• Use automated scripts to access the platform in ways that exceed normal usage patterns

Intellectual Property

You retain all intellectual property rights in the content, documents, and assets you upload to Signofy. By uploading content, you grant Signofy a limited licence to process that content solely to provide the platform's services to your account.

Signofy retains all rights in the platform, its underlying technology, AI models, and any improvements developed from aggregate, anonymised usage patterns. Nothing in these terms transfers ownership of Signofy's intellectual property to you.

Limitation of Liability

To the maximum extent permitted by law, Signofy's total liability for any claim arising from your use of the platform shall not exceed the fees paid by you in the 12 months preceding the claim. Signofy is not liable for indirect, incidental, special, or consequential damages.

AI-generated content produced by the platform is provided for review and approval purposes. You are responsible for reviewing and approving all generated content before use. Signofy does not warrant that AI-generated outputs are error-free or suitable for your specific requirements without review.

Termination

Either party may terminate the subscription at any time. Upon termination, your access to the platform will cease and your data will be deleted in accordance with our retention policy. You remain responsible for fees accrued up to the termination date.

Signofy may suspend or terminate your account immediately if you breach these terms, with or without prior notice.

Cookie Policy

Signofy uses cookies and similar tracking technologies to operate the platform and improve your experience.

• Essential cookies: Required for the platform to function — authentication, session management, and security. Cannot be disabled.
• Analytics cookies: Help us understand how users interact with the platform so we can improve it. Can be disabled in your account settings.
• Preference cookies: Remember your settings and customisations between sessions.

We do not use advertising or third-party tracking cookies.

Contact

For privacy enquiries, data requests, or legal questions, contact us at:

If you have an unresolved concern, you have the right to lodge a complaint with your local data protection authority.